Card Fraud Specialist (m/f/d)
- You will work within Card Solutions in the Debit Processes & Fraud Management team in Zurich.Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
Responsibilities
- Settle claims and disputed transactions with client's debit cards for all clients and external parties
- Handle customer complaints that are not part of the operational business, taking into account the company's principles and regulatory requirements
- Document all cases and secure evidence
- Process internal or external requests in connection with card and ATM offences independently, efficiently and effectively
- Support internal units with investigations, research or analysis, manage documentation processes, monitor tasks and interact with external stakeholders such as customers, public authorities, courts and/or legal representatives
Profile
- Banking education / background
- Good understanding of card products
- Client oriented
- Work independently and accurately
- Can quickly grasp complex situations
- Commitment, high reliability and resilient for work under time pressure
- Language capabilities – German, French: fluently spoken and written, Italian and English desired
Benefits
- International company
- Modern environment
- Competitive Compensation
About Hays
True financial experts are rare, in great demand and therefore have a high market value. Whether it's in Accounting, Controlling, Corporate Banking, Interim Management, Treasury or Risk Management – Hays will open doors for you and advise you completely free of charge regarding your next career move. By drawing on your interests and personal expertise, we will find the right job for you. Register with us and reap the benefits of interesting job offers that match your skills and experience. We look forward to hearing from you!
Staffing process for freelance specialists
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We carry out a detailed analysis of your technical qualifications on the basis of your CV, your application documents and your profile.
Contact at Hays
+41 44 225 50 00© Copyright Hays plc, . Das Wort HAYS, die H-Symbole, „Hays Working for your tomorrow" und „Powering the world of work" sowie damit verbundene Logos und Illustrationen sind eingetragene Markenzeichen der Hays PLC. Die H-Symbole sind Originaldesigns, die in vielen Ländern geschützt sind. Alle Rechte vorbehalten.