Client Activation Project Manager (m/f/d)
Responsibilities
- Clienteling tool for Internal and External boutiques : Onboarding/training: manage onboarding, new users and training about new features
- Hypercare: Create and follow up on support tickets related to the platform
- Collect of needs and Change request creation: Gather feedback from users and create change requests for the platform.
- Monthly/Bi-weekly Meeting with Richemont PO: Attend regular meetings with Richemont project owners to discuss progress, challenges, and alignment
- Communicate effectively: Regularly communicate project status, updates, and challenges to stakeholders, ensuring transparency and alignment
- Client Satisfaction Initiative : Manage existing and new surveys: Develop and manage the creation of new surveys, Including content management, translation, and testing
- Deep Dive Satisfaction measurement: Conduct in-depth analysis of client satisfaction data, Identify key insights, and develop action plans to address areas for improvement
- Monthly/Bi-weekly Meeting with Richemont PO: Attend regular meetings with Richemont project owners to discuss progress, challenges, and alignment
- Communicate effectively: Regularly communicate project status, updates, and challenges to stakeholders, ensuring transparency and alignment.
- Performance : Collaboration with Data Analyst: Work closely with the Data Analyst to monitor platform performance, identify areas for improvement, and conduct best practice sessions
Profile
- Project Management skills and analytical thinking
- Business oriented
- Experience in clienteling and satisfaction project
- Experience in Salesforce Service Cloud or Marketing Cloud advantageous
- Experience with Analytical and Dashboarding
- Fluent in French and English
- Excellent communication, interpersonal, and presentation skills.
- Ability to work independently and as part of a team
- Proficiency in project management methodologies and tools
Benefits
- A renowned wactchmaking company with an excellent reputation and organisation
- Ongoing support during your assignment with the customer
About Hays
In order to grow professionally and have new opportunities open up for you, the recruitment professionals at Hays focus on progressing your career by providing you with carefully selected retail job opportunities – all completely free of charge to you. Register with us and reap the benefits of numerous interesting and relevant job offers. Our aim is to provide you with individually tailored advice and support. In doing so, we cover all functional areas in retail; from purchasing, sales and marketing through to expansion.
Staffing process for freelance specialists
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We carry out a detailed analysis of your technical qualifications on the basis of your CV, your application documents and your profile.
Contact at Hays
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