Customer Service Manager (m/f/d)
Responsibilities
- Handling of customer enquiries by E-Mail or phone. Providing information on orders and deliveries as well of stock availability
- Processing orders from our customers (wholesalers and distributors): manage purchase orders, including entering, reviewing, and updating order information by means of SAP
- Creation, preparation, organization as well as legalization of (Shipping) documents /Checking of compliance for export-relevant regulations
- Organizing and coordination of delivery schedules and export processes / Monitoring of deliveries to ensure on-time arrivals
- Inventory monitoring of consignment warehouses abroad / Preparing invoices and credit notes
- Solving of customer issues and complaints in close cooperation with other internal departments
- Maintaining accurate records and databases for customer orders and inquiries
- Providing administrative support to Sales Team: Keeping prices up to date & Analysing reports
- Monitor KPI's related to the Customer Service department
- Providing "ad hoc" assistance in relation to Customer Service department news or needs / Collaboration in process optimisation
- Account assignment of incoming invoices in SAP for payment of logistics service providers
- SAP Key user
Profile
- Completed studies in logistics, supply chain, business administration or similar
- Customer Service / Order and Distribution experience in the pharmaceutical or healthcare industry
- Excellent communication skills, both verbal and written
- In depth knowledge SAP software (SAP KEY USER), ideally trained on S4 HANA
- Organizational skills and the ability to work effectively in a fast-paced environment
- Customer focus and empathy
- Ability to work in a team environment and collaborate with various departments
- English is a must and any other language is a plus
Benefits
- A unique opportunity to work in a lean, fast deciding company, where you will be contributing to strengthen the commercial business activities
- A full time position
- A competitive remuneration
- A dynamic and modern work environment
- Support from Hays during the entire recruitment process
About Hays
With over 15 years of experience in the pharmaceutical and chemical industry as well as in biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated experts who want to develop professionally and to further their careers. As recruitment specialists with an international network of contacts, we can offer you decisive advantages – completely free of charge. Register with us and reap the benefits of interesting job offers that match your skills and experience.
Staffing process for freelance specialists
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
- 1
- 2
- 3
- 4
1. Analysis of qualifications
We carry out a detailed analysis of your technical qualifications on the basis of your CV, your application documents and your profile.
Contact at Hays
+41 44 225 50 00© Copyright Hays plc, . Das Wort HAYS, die H-Symbole, „Hays Working for your tomorrow" und „Powering the world of work" sowie damit verbundene Logos und Illustrationen sind eingetragene Markenzeichen der Hays PLC. Die H-Symbole sind Originaldesigns, die in vielen Ländern geschützt sind. Alle Rechte vorbehalten.