Operation Expert Check Out (m/f/d)
About the company
- Our client is a very successful company which offers not only an excellent market position, but also an exciting and dynamic working environment with flat hierarchies
- As a modern company, our client manages to constantly develop further and break new ground
Responsibilities
- Taking over the full ownership of the seamless operation of our checkout solutions deployed to more than 7,300 stores
- Having the broad overview of the health status of our checkout solutions in our ten supported countries at any given time, backed by corresponding KPIs and suitable dashboard visualisations
- Pro-actively advise and push (technical) enhancements to further smoothen our live operations to the Product Owners
- Instructing our Global Service Desk as well as National IT Departments on how to take care of incidents identified with our monitoring solution and backed by corresponding knowledgebase articles
- Being the driver in sustainably smoothening our live operations, challenging our external development partners and vendors accordingly
- Manifesting the specialized knowledge of ITSM methodologies in the heart of the product teams
Profile
- Having a proactive hands-on mentality in approaching tasks and challenges, keeping the overview in challenging situations
- Being able to understand complex situations and to identify dependencies with ease
- Easily applying the theoretical expertise from the ITIL frameworks into practice, esp. focusing on service transition and service operation practices
- Having worked as a valuable member of an agile team, with the ability to adapt to new environments and changing technical set ups
- Proficiency and hands-on experience in utilizing tools such as ServiceNow and Jira, coupled with advanced methodologies
- Interest to work in an international context with different cultures, demonstrating strong intercultural communication skills and the ability to thrive in diverse work environments
- Strong communication and presentation skills in English
Benefits
- Interesting tasks in a multinational environment
- Dynamic and innovative market environment
- Pleasant working atmosphere
- Possibilities to work in a home office
About Hays
IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.
Staffing process for a permanent or temporary position
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We will review your application documents and carry out a detailed analysis of your professional qualification.
Contact at Hays
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