Pharmaceutical Logistics Support (m/f/d)
Responsibilities
- Act as initial and primary scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners
- Monitor collection, delivery, transportation, and manufacturing activities
- Interact with internal and external stakeholders over the phone and email
- Ensure a positive end-to-end customer experience
- Create and maintain master data in account management system
- Actively participate in tactical and other meetings as assigned
- Facilitate daily operations activities and meetings including shift turnover on rotating basis
- Comply with applicable SOPs, work practices, and other documentation
- Establish and maintain a trusted relationship with the commercial matrix team, clinical partners, and treatment sites as assigned
Profile
- Bachelor’s degree/CFC
- Work experience Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferrably in pharmaceutical environments
- Ability to ensure on-call support is required as assigned
- Fluent reading, speaking, and writing skills required in English and French mandatory with good knowledge of German. Spanish, or Italian a plus
- Knowledge of SalesForce or other CRM
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalation
- Self-motivated, professional and team player
Benefits
- A very renowned company
- Continuous support during the assignment
- Support throughout the entire application process
About Hays
With over 15 years of experience in the pharmaceutical and chemical industry as well as in biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated experts who want to develop professionally and to further their careers. As recruitment specialists with an international network of contacts, we can offer you decisive advantages – completely free of charge. Register with us and reap the benefits of interesting job offers that match your skills and experience.
Staffing process for freelance specialists
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
- 1
- 2
- 3
- 4
1. Analysis of qualifications
We carry out a detailed analysis of your technical qualifications on the basis of your CV, your application documents and your profile.
Contact at Hays
© Copyright Hays plc, . Das Wort HAYS, die H-Symbole, „Hays Working for your tomorrow" und „Powering the world of work" sowie damit verbundene Logos und Illustrationen sind eingetragene Markenzeichen der Hays PLC. Die H-Symbole sind Originaldesigns, die in vielen Ländern geschützt sind. Alle Rechte vorbehalten.