Service Management Analyst (m/f/d)
Responsibilities
- Close collaboration with the Business Service Owner
- Responsibility for the purchases and invoice handling which includes the creation of reports and analytics which generate insights and support the decision making of the Leadership team
- Working with the IT Business Service Scorecard to analyze Service Level fulfillment
- Build up a root cause analysis dashboard in order to identify and initiate actions to maintain agreed service levels
- Support Budget- and Forecast process in conjunction with the Business Service Controller
- Access handling of consultants supporting DM and creating a dashboard which gives the needed transparency
Profile
- Communication and collaboration skills
- Service orientated, business benefit and value driven.
- Have an appetite for sharing experience and knowledge to develop competencies within IT colleagues.
- Master’s-Bachelor degree or similar in a relevant area and working experience
- Analytical thinking and data driven with Finance background.
- Fast learner, logical understanding and motivation to work in a challenging surrounding.
- Independent way of working, self-confident appearance at times on management level
- Knowledge in Power BI, Robotic Process Automatization (RPA), Microsoft Power Platform
- Confident in using MS Office applications PowerPoint, MS Excel, MS Word, MS Teams and Sharepoint
- Profound English knowledge
- Ability to work proactively with limited supervision.
Benefits
- The benefits listed refer to the primary location (Munich) and also depends on the specific contract details. If you want to start at another location, these may vary
- Compensation and Benefits Competitive salary, Corporate Benefits and other employee benefits
- Learning and DevelopmentComprehensive training and development opportunities, technical and individual training opportunities through e.g. digital learning platform
- Team and CollaborationOur culture is characterized by cohesion and commitment, we value open feedback and meet at eye level, intensive and comprehensive familiarization, communities and networks in an inclusive working environment, even beyond one's own location and country
- Purpose with our products, we overcome boundaries every day for greater well-being and improve the quality of life for many people worldwide through high-quality hygiene and health solutions with the greatest possible resource efficiency. hygiene and health solutions while maximizing resource efficiency. As a company, we are working together with the "Business Ambition for 1.5 Degrees" initiative, we aim to become climate-neutral by 2050.
About Hays
Our many years of recruitment experience and specialist knowledge of the recruitment market make us a strong partner to have by your side. We maintain intensive relationships with customers across all industries and so can provide specialists with exciting projects and attractive job opportunities. Whether it's working within an international group or with a regional market leader: we look at your interests and experience to locate just the job to suit you. With us, you will find the right working environment – completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
Staffing process for a permanent or temporary position
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We will review your application documents and carry out a detailed analysis of your professional qualification.
Contact at Hays
+49 89 512669 447© Copyright Hays plc, . Das Wort HAYS, die H-Symbole, „Hays Working for your tomorrow" und „Powering the world of work" sowie damit verbundene Logos und Illustrationen sind eingetragene Markenzeichen der Hays PLC. Die H-Symbole sind Originaldesigns, die in vielen Ländern geschützt sind. Alle Rechte vorbehalten.