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organisation & optimisation of the procurement of external IT specialists at Bertelsmann

Information about the customer
Bertelsmann
Industry: Media, services and education
Number of employees : 119.000
Location: 50 countries internationally

"The department heads are very satisfied with our MSP programme. The onsite team manages the processes proactively and reliably, delivery speed and delivery quality are high."

Senior Director (Category IT-Services)
Information about the customer
Bertelsmann

Industry: Media, services and education
Location: 50 countries internationally
Number of employees 119,000

"The department heads are very satisfied with our MSP programme. The onsite team manages the processes proactively and reliably, delivery speed and delivery quality are high."

Senior Director (Category IT-Services)

Figures & facts about the collaboration

Key Facts
Management of over 170 suppliers
Reduction in time-to-hire from 35 to 16 days
Increaseing the extension rate of existing assignments by 22%
Streamlining of existing process times by 51%
Challenge: 

Bertelsmann set itself the goal of standardising and optimising the processes surrounding the procurement of external IT specialists in order to identify inefficiencies and potential for improvement. To meet this challenge, the goal was to select a new, reliable full-service provider with an efficient vendor management system (VMS). The yardsticks for success were transparency, compliance, delivery capability, speed of response and reduced costs, while at the same time replacing the previous MSP partner. In addition, the main focus was on the department heads, as they often had to implement short-term process changes in the past.

Realisation:

At the heart of Hays' MSP programme in collaboration with Bertelsmann is the on-site team, which works directly at the customer's premises. The short distances to the stakeholders significantly support the success and high level of satisfaction.

The team is responsible for the following areas:

Recruitment
Supporting the entire recruitment process.
Benchmarking
Evaluation and comparison of potential candidates to select the best talent.
Process consulting
Advice on the standardisation of processes within the divisions.
Transparent communication
Active and clear communication with all parties involved ensures trust and efficiency.
Representation of client interests
The team represents the client's interests to requisitioners and suppliers.

Conclusion

Thanks to the customised MSP solution from Hays, we succeeded in replacing an existing MSP programme including VMS in live operation. Despite initial scepticism, we were able to win over the department heads to the new programme.

This further development led to a considerable reduction in individual workloads and staffing times. Important success factors were the prudent introduction through targeted change management methods, a high degree of solution-orientation with practical approaches, the demand-oriented expansion of the service and the introduction of a comprehensive quality gate for temporary employment contracts, which was extended to other Group divisions.

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