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RPO solution for leading global financial services provider

Information about the customer
Leading global financial services provider
Industry: Finance
Number of employees: 80,000
Location: 1500 international branches

“Our collaboration with the client significantly improved the recruitment processes. New application procedures and close cooperation with the works council increased efficiency and talent quality. Transparent KPIs helped achieve goals faster and reduce administrative efforts.”

Informationen about the customer
A leading global pharmaceutical company

Industry: Pharmaceuticals / Life Science
Location: 100 countries
Number of employees: +95,000

"Our collaboration with the client significantly improved the recruitment processes. New application procedures and close cooperation with the works council increased efficiency and talent quality. Transparent KPIs helped achieve goals faster and reduce administrative efforts."

Figures & facts about the collaboration

Key Facts
Reduction of the fluctuation rate from 40% to 30%
Reduction in time-to-hire from 40 to 24 days
Increase in process speed through SLAs
Challenge: 

Our client had a consistently high demand for call center agents in Essen and Berlin. The high fluctuation and the growing gap between demand and new hires made operational processes more difficult and distracted the specialist departments from their core tasks. In addition, the co-determination of the works council in the recruitment process posed a further challenge.

Implementation and optimisation by Hays:

In order to integrate a new application process, we deployed a recruitment partner at each location. They restructured the selection process and evaluated the candidate profiles, always focusing on the quality of the talent. We implemented the following measures:

Das Team verantwortet folgende Bereiche:

Application process
integration of a new application process with measurable key figures
Change & people management
improving cooperation between the works council and the Group
Transparent reporting
implementation of clearly defined KPIs to continuously optimize the recruitment process
Service level agreements
introduction of service level agreements to reduce the “time-to-hire”
Selection process
Design and implementation of a new selection process that accompanies specialists throughout the entire candidate journey
Recruitment process
optimization and shortening of the recruitment process in coordination with the works council
Long-term relief
Hays takes over administrative tasks

Conclusion

The measures increased efficiency and quality in the recruitment process, shortened the “time-to-hire” and enabled transparent, KPI-based performance measurement. In addition, the deployment of our Hays RPO experts permanently reduced the administrative workload. By harmonizing processes and providing transparent KPIs, the parent company was able to integrate a subsidiary's business units into its own structure. This led to considerable cost savings and improved cooperation.

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